Refund policy
Returns & Exchanges
We offer a 15-day return policy, meaning you have 15 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
✅ Unworn or unused, in the same condition as received
✅ With original tags and packaging
✅ Proof of purchase required
📩 To start a return, email us at info@officialpjpanda.com.
🚫 Do not send returns without prior approval—unauthorized returns will not be accepted.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please inspect your package upon delivery and contact us immediately so we can make it right.
📩 Report an issue at info@officialpjpanda.com with:
✔ A clear photo of the damaged/incorrect item
✔ Your order number
Non-Returnable Items
Some items cannot be returned, including:
🚫 Custom & Personalized Items (special orders, custom designs)
🚫 Gift Cards & Sale Items (all sales are final)
🚫 Health & Personal Care Products
🔎 Unsure if your item qualifies? Contact us before purchasing at info@officialpjpanda.com.
Exchanges
🚀 Fastest way to exchange?
1️⃣ Request a return for your original item
2️⃣ Once approved, place a new order for the item you want
This ensures faster processing and avoids stock delays.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have 14 days to cancel or return your order—no justification required.
Eligibility conditions are the same:
✅ Item must be unused, in original packaging, with proof of purchase.
To request a return, contact info@officialpjpanda.com.
Refunds
💰 Once we receive and inspect your return, we will notify you of your refund status.
✔ Approved refunds are automatically processed to your original payment method within 10 business days.
❗ Refunds may take additional time to reflect, depending on your bank or payment provider.
📌 If more than 15 business days have passed and you haven’t received your refund, contact us at info@officialpjpanda.com.